Legal
Cancellation policy
Last updated: [date — pending]
⚠︎ Draft — this policy is being reviewed with the legal representative. The final version will be published here. The fields marked [ ] are still to be confirmed.
1. Stays (individual lodging)
Reservations are confirmed with payment through our booking system. For cancellations:
- Cancellations made with less than 72 hours before check-in are non-refundable.
- Cancellations made more than [ ] before check-in: [refund terms — pending].
- Date changes are subject to availability and to [terms — pending].
2. Guided retreats
Retreat bookings are held with a 30% deposit. The agreement is with the facilitator.
- The 30% deposit is [refundable / non-refundable — pending].
- Balance and cancellation terms are defined in the facilitator agreement.
- Open retreats that do not reach the minimum of 4–5 participants may be cancelled or rescheduled; in that case [deposit handling — pending].
3. Long stays
For weekly, two-week and long-term stays: [terms — pending].
4. Force majeure
[Clause on exceptional circumstances — pending].
Questions about a specific booking? Write to
info@lacunaoaxaca.com or reach us on WhatsApp — we'll help you directly.